This was a big week for Grand Appliance and TV. We simultaneously unveiled our new interactive training center and introduced a new brand, LG Appliances, to the entire sales staff.
Grand Training Center
Grand is truly putting its money where its mouth is with a brand new, state-of-the art training center at its corporate headquarters in Zion. We regularly claim to have the best sales, delivery, installation and customer service personnel in the industry and training is a HUGE part of that.
The new training center gives us a place to conduct centralized training for all of our employees in both classroom and hands-on formats. For classroom learning, we have enough space for 20-25 students seated at tables in the room. For audio visual aides, we’ve installed a 110″ projection screen, 1080p HD projector and premium surround sound system with in-ceiling speakers and two in-wall subwoofers. Both the projector and the screen recess up into the ceiling when not in use for a cleaner look.
Our expert custom AV team installed all the gear along with a sophisticated control system that drops the screen, drops the projector, dims the lights and sets all the inputs with just one click on the remote. The control system is a Universal Remote Control Total Control solution, which can control just about everything in your home or office from a remote control, smartphone or tablet.
For hands-on training, we have a fully functional appliance suite complete with a washer, dryer, under-counter beverage fridge, range, over-the-range-microwave, dishwasher, under-counter ice-maker and counter-depth refrigerator with ice and water dispenser. Everything is fully installed and live so salespeople can see and test the appliances themselves. We also have additional live hookups so our delivery and install teams can learn all proper techniques for delivering and installing the products we sell.
Introducing LG Apliances!
When our customers speak, we listen. We started hearing more and more customers ask for LG appliances so we decided to do our homework.
We don’t take adding a new brand lightly. Our business is based on building lifetime relationships with customers through competitive pricing and superior customer service. As such, we look for brands with a strong reputation, high-value product mix and a commitment to customer satisfaction. We found LG to be perfect fit and are proud to add them to our floor.
Grand will carry the full LG line including refrigerators, ranges, microwaves, washers, dryers and dishwashers. Product has begun rolling out to Grand stores and our salespeople have had plenty of hands-on experience and training with LG’s factory trainers in the sales center. Click here to see our selection in person at a store near you.
Here are just a few innovative LG appliances you’ll see on the floor at Grand.
How many times have you watched your kids open the refrigerator door and stand there gazing wide-eyed as cold air escapes? Wouldn’t it be great to give them easy access to all the things they consume most like milk, drinks, condiments and even small snacks like string cheese, yogurt, etc? Well look no further than LG’s LFX31945ST 31 cubic foot fridge with exclusive Door-In-Door technology. Available on select French door models, Door-In-Door technology allows you to access common items easily without fully opening the fridge.
See the pictures below. The top right side door is where all the magic happens. Pull the handle and the door opens like any other French door fridge. But push a little button hidden on the handle and you’ll open an outside door that reveals just the contents of the door bins. The doors bins are semi-enclosed to maintain temperature in refrigerator when the outer door is opened.
Want a top-load washer but have trouble reaching or reading the controls on the back panel? Check out LG’s WT1101CW with industry-exclusive front-mounted controls. Everything is right up front in a simple, intuitive user interface that will simplify your laundry experience. If that’s not enough, WT1100CW also features rock solid direct drive motor protected by LG’s limited 10-year warranty and SmartDiagnosis, a web-enabled feature that helps you or a service center diagnose problems with your unit without a tech ever setting foot in your home.
Over-the-range microwaves with built-in ventilation are nothing new, but the concept has always been more about saving counter-top space than providing quality ventilation. Look at your microwave and you’ll see what I’m talking about. Chances are it only covers the two back burners of your range. The more frequently used front burners are exposed. Unless the smoke, steam and grease created by those burners makes a U-turn and exits through the vent, its going to rise freely and most likely end up on the face of your microwave, cabinet fronts and ceiling. Not so with ExtenaVent technology featured on select models like LG’s LMH2016ST. It features a slide-out vent for coverage of your entire range-top, not just the back burners.