Samsung was once again ranked the highest in customer satisfaction by JD Power. This marks the fifth consecutive year Samsung has received the industry’s top ranks in JD Power’s annual study. The study cited performance, reliability, ease of use and price as factors in the decision. Samsung dryers also scored very well in the study earning Samsung a #2 ranking in the category.
“Our goal is to create premium smart appliances that deliver the right mix of flexibility, performance and design that consumers love and want for their home. Receiving such high rankings in this year’s J.D. Power Laundry Appliance Satisfaction Study demonstrates that Samsung understands what families look for in their home appliances,” said Kevin Dexter, Senior Vice President of Home Appliance at Samsung Electronics America. “The continued recognition from J.D. Power and the ongoing support from our consumers is an absolute privilege; it pushes us to continue to deliver the technologies and features consumers want and need.”
Samsung’s commitment to technological innovation has made it one of the most popular laundry brands in America despite being a relative newcomer in the market. Take high-efficiency (HE) top-loaders for example. Samsung’s brand new HE top-load model WA50F9A6DSW features an industry leading 5.0 cubic foot wash capacity allowing consumers to wash larger loads than ever before. While capacity is great, the main purpose of a washing machine is to clean your clothes. A big tub in an HE top-loader makes it difficult to achieve a thorough clean because unlike a traditional top-loader, HE top-loaders use very little water and do not feature an agitator. As a result, it can often be difficult to evenly distribute the sudsy water throughout the load and move the clothing in the wash tub enough to open up the fabrics for a deep clean. To overcome this, Samsung developed AquaJet Technology. AquaJet uses powerful jets to thoroughly wash and rinse even the largest loads. Best of all, it features different settings to allow you to utilize AquaJet for a variety of loads including everything from your gym clothes to your most delicate items. Click here to see AquaJet in action.
Samsung’s innovative technology also leads to enhanced energy efficiency. The EPA’s ENERGY STAR program recently awarded Samsung’s DV457 dryer with the Emerging Technology Award for its class leading energy efficiency. This is the first time the award has been given to a clothes dryer. The Smart Grid-ready DV457 dryer uses up to 36% less energy than a typical dryer. When paired with the matching WF457 washer (also Smart Grid-ready), Samsung claims the pair can save an average consumer $3,978 in energy costs over the life of the pair. That’s a pretty significant savings, especially when you consider the pair retails for right around $3,000.